State Disclosures

Arizona:

Arizona customers can contact the Department of Insurance and Financial Institutions at 1.602.364.3100 with questions or complaints about BetrLink’s money transmission services.

California:

In addition to reporting complaints against BetrLink directly, if you are a California resident, you may report complaints to the California Department of Business Oversight by mail at:

or online through its website at www.dbo.ca.gov/Consumers

The California Department of Business Oversight offers assistance with its complaint form by phone at 1.866.275.2677. If you are a California resident, you have a right to receive communications about your BetrLink account and the BetrLink services by email. To make such a request, send a letter to:

Include your email address, and your request for that information by email.

Connecticut:

Connecticut customers may contact the Department of Banking at 1.860.240.8170 with questions or complaints about BetrLink’s money transmission services.

Colorado:

Colorado customers can contact the Division of Banking at 1.303.894.7575 with questions or complaints about BetrLink’s money transmission services.

Florida:

Florida customers may contact BetrLink, LLC (license number FT230000305) at 1.888.474.1832 to report violations of Money Services Businesses Act, Chapter 560 et seq., Florida Statutes.

Florida customers may also contact the Florida Office of Financial Regulation at the following address and phone number:

Phone Number: 1.850.487.9687

Georgia:

BetrLink, LLC (license number 1979645, NMLS number 1979645) is licensed as a Seller of Payment Instruments in the State of Georgia by the Georgia Department of Banking and Finance.  After contacting BetrLink, LLC at 1.888.474.1832, if your issue is unresolved, please submit formal complaints with the Georgia Department of Banking and Finance. For further information regarding submitting a formal complaint please visit https://dbf.georgia.gov/consumer-resources.

Illinois:

Illinois customers can contact the Department of Financial and Professional Regulation at 1.888.473.4858 with questions or complaints about BetrLink’s money transmission services.

Maine:

Maine consumers may contact the Maine Bureau of Financial Institutions at 1.800.965.5235 with questions or complaints about BetrLink's money transmission services.

Maryland:

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding BetrLink, LLC (NMLS ID: 1979645) at:

Phone number: 1.888.784.0136.
Website: https://labor.maryland.gov/finance/

BetrLink’s licensing status can be verified on the NMLS Consumer Access website at https://nmlsconsumeraccess.org/

Massachusetts:

Massachusetts consumers can contact the Division of Banks at 1.402.471.2171 with questions or complaints about BetrLink’s money transmission services.

Minnesota:

Minnesota consumers may contact the Department of Commerce at 1.651.539.1600 with questions or complaints about BetrLink's money transmission services.

Nebraska:

Nebraska customers can contact the Department of Banking and Finance at 1.617.956.1500 with questions or complaints about BetrLink’s money transmission services.

Nevada:

Nevada customers may contact the Division of Financial Institutions at 1.702.486.4120 with questions or complaints about BetrLink’s money transmission services.

North Dakota:

North Dakota customers can contact the Department of Financial Institutions at 1.701.328.9933 with questions or complaints about BetrLink’s money transmission services.

South Carolina:

South Carolina customers can contact the Commissioner with unresolved complaints about BetrLink's money transmission services at:

Phone: 1.803.734.1221

Website: https://www.scag.gov/inside-the-office/legal-services-division/money-services/submit-a-money-transmitters-complaint/

South Dakota:

South Dakota customers can contact the Division of Banking at 1.605.773.3421 with questions or complaints about BetrLink’s money transmission services.

Tennessee:

Tennessee consumers may contact the Tennessee Department of Financial Institutions at 1.800.778.4215 with questions or complaints about BetrLink's money transmission services.

Texas:

If you have a complaint, first contact the consumer assistance division of BetrLink LLC at 1.888.474.1832. If you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to:

Phone: 1.877.276.5554 (toll free)
Website: www.dob.texas.gov

Vermont:

If you have a complaint, first contact the consumer assistance division of BetrLink LLC at 1.888.474.1832. If you still have an unresolved complaint regarding the company's money transmission services, please submit your complaint online using the Vermont Banking Consumer Complaint Form.

Virginia:

Virginia customers can contact the Virginia State Corporation Commission at 1.804.371.9657 with complaints about BetrLink’s money transmission services.

Washington:

You should be aware that fraud may and does occur, and that fraudulent transactions may result in the loss of your money with no recourse.