State Disclosures

California:

In addition to reporting complaints against BetrLink directly, if you are a California resident, you may report complaints to the California Department of Business Oversight by mail at:

or online through its website at www.dbo.ca.gov/Consumers

The California Department of Business Oversight offers assistance with its complaint form by phone at 1.866.275.2677. If you are a California resident, you have a right to receive communications about your BetrLink account and the BetrLink services by email. To make such a request, send a letter to:

Include your email address, and your request for that information by email.

Colorado:

CUSTOMER NOTICE:

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:

All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Email: DORA_BankingWebsite@state.co.us
Website: banking.colorado.gov/industry/money-transmitters

Florida:

Florida customers may contact BetrLink, LLC (license number FT230000305) at 1.888.474.1832 to report violations of Money Services Businesses Act, Chapter 560 et seq., Florida Statutes.

Florida customers may also contact the Florida Office of Financial Regulation at the following address and phone number:

Phone Number: 1.850.487.9687

Georgia:

BetrLink, LLC (license number 1979645, NMLS number 1979645) is licensed as a Seller of Payment Instruments in the State of Georgia by the Georgia Department of Banking and Finance.  After contacting BetrLink, LLC at 1.888.474.1832, if your issue is unresolved, please submit formal complaints with the Georgia Department of Banking and Finance. For further information regarding submitting a formal complaint please visit https://dbf.georgia.gov/consumer-resources.

Maine:

Maine consumers may contact the Maine Bureau of Financial Institutions at 1.800.965.5235 with questions or complaints about BetrLink's money transmission services.

Maryland:

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding BetrLink, LLC (NMLS ID: 1979645) at:

Phone number: 1.888.784.0136.
Website: https://labor.maryland.gov/finance/

BetrLink’s licensing status can be verified on the NMLS Consumer Access website at https://nmlsconsumeraccess.org/

Minnesota:

Minnesota consumers may contact the Department of Commerce at 1.651.539.1600 with questions or complaints about BetrLink's money transmission services.

North Dakota:

North Dakota consumers may contact the North Dakota Department of Financial Institutions at 1.701.328.9933 with questions or complaints about BetrLink's money transmission services.

South Carolina:

South Carolina customers can contact the Commissioner with unresolved complaints about BetrLink's money transmission services at:

Phone: 1.803.734.1221

Website: https://www.scag.gov/inside-the-office/legal-services-division/money-services/submit-a-money-transmitters-complaint/

South Dakota:

South Dakota customers can contact the Division of Banking at 1.605.773.3421 with questions or complaints about the licensee's money transmission services.

Tennessee:

Tennessee consumers may contact the Tennessee Department of Financial Institutions at 1.800.778.4215 with questions or complaints about BetrLink's money transmission services.

Texas:

If you have a complaint, first contact the consumer assistance division of BetrLink LLC at 1.888.474.1832. If you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to:

Phone: 1.877.276.5554 (toll free)
Website: www.dob.texas.gov

Vermont:

If you have a complaint, first contact the consumer assistance division of BetrLink LLC at 1.888.474.1832. If you still have an unresolved complaint regarding the company's money transmission services, please submit your complaint online using the Vermont Banking Consumer Complaint Form.

Washington:

You should be aware that fraud may and does occur, and that fraudulent transactions may result in the loss of your money with no recourse.